{"id":3637,"date":"2026-01-27T15:53:42","date_gmt":"2026-01-27T20:53:42","guid":{"rendered":"https:\/\/solarpanda.com\/?post_type=ufaq&#038;p=3637"},"modified":"2026-01-28T19:00:08","modified_gmt":"2026-01-29T00:00:08","slug":"jai-paye-mais-je-nai-pas-recu-mon-jeton-que-dois-je-faire-4","status":"publish","type":"ufaq","link":"https:\/\/solarpanda.com\/fr\/ufaq\/jai-paye-mais-je-nai-pas-recu-mon-jeton-que-dois-je-faire-4\/","title":{"rendered":"J'ai pay\u00e9 mais je n'ai pas re\u00e7u mon token. Que dois-je faire ?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/3637' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-3637-hR9Lwn6WoT' data-post_id='3637'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tJ'ai pay\u00e9 mais je n'ai pas re\u00e7u mon token. Que dois-je faire ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Un message SMS contenant votre jeton est g\u00e9n\u00e9ralement envoy\u00e9 imm\u00e9diatement au num\u00e9ro de t\u00e9l\u00e9phone enregistr\u00e9 et au num\u00e9ro qui a effectu\u00e9 le paiement. Si votre jeton est retard\u00e9, vous pouvez nous appeler ou le r\u00e9cup\u00e9rer gr\u00e2ce \u00e0 l'une des options de libre-service suivantes :<\/p>\n\n\n\n<p>- Application mobile : <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.solarpanda.bamboo.mobile&amp;pcampaignid=web_share\">T\u00e9l\u00e9charger l'application gratuite Solar Panda<\/a> dans le Google Play Store pour afficher vos jetons.  C'est le meilleur moyen de r\u00e9cup\u00e9rer un jeton manquant. Vous pouvez \u00e9galement consulter vos derniers jetons, les jetons manqu\u00e9s et le solde de votre pr\u00eat.<\/p>\n\n\n\n<p>- USSD : Composez *855# pour voir les 5 derniers jetons que vous avez pay\u00e9s.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A I paid but didn\u2019t receive my token. What should I do? An SMS message with your token is usually sent immediately to both the registered phone number and the number that made the payment. If your token is delayed, you can call us or retrieve it through any of the following self-service options: \u00b7&nbsp; [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ufaq-category":[],"ufaq-tag":[67],"class_list":["post-3637","ufaq","type-ufaq","status-publish","hentry","ufaq-tag-quick-customer-help-faqs"],"_links":{"self":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq\/3637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/comments?post=3637"}],"wp:attachment":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/media?parent=3637"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=3637"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=3637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}