{"id":1534,"date":"2025-06-10T12:14:33","date_gmt":"2025-06-10T16:14:33","guid":{"rendered":"https:\/\/solarpanda.com\/?post_type=ufaq&#038;p=1534"},"modified":"2025-09-21T18:57:27","modified_gmt":"2025-09-21T22:57:27","slug":"que-dois-je-faire-si-mon-jeton-est-retarde","status":"publish","type":"ufaq","link":"https:\/\/solarpanda.com\/fr\/ufaq\/que-dois-je-faire-si-mon-jeton-est-retarde\/","title":{"rendered":"Que dois-je faire si mon token est retard\u00e9 ?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/1534' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1534-8fus6WFdFy' data-post_id='1534'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQue dois-je faire si mon token est retard\u00e9 ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Si votre jeton de Solar Panda est retard\u00e9, c'est peut-\u00eatre parce que Safaricom, votre fournisseur de services de t\u00e9l\u00e9communications, a des probl\u00e8mes de SMS sur son r\u00e9seau, ce qui affecte de nombreux clients, dont vous. Nous nous excusons sinc\u00e8rement pour ce probl\u00e8me et nous travaillons dur pour le r\u00e9soudre !<\/p>\n\n\n\n<p>Vous pouvez toujours obtenir votre token <strong>imm\u00e9diatement<\/strong> en t\u00e9l\u00e9chargeant le logiciel gratuit <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.solarpanda.bamboo.mobile&amp;hl=en_CA&amp;pli=1\">Solar Panda Mobile app<\/a> de la <em>Google Play store<\/em> sur votre t\u00e9l\u00e9phone.  L'application gratuite Solar Panda Mobile est le moyen le plus fiable et le plus rapide d'obtenir votre token, car elle n'utilise pas de SMS.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement utiliser <strong>USSD (composez *651#)<\/strong> pour obtenir vos 5 derniers jetons (mais s'il y a des probl\u00e8mes avec les SMS, l'USSD est aussi parfois surcharg\u00e9. Le mieux est de t\u00e9l\u00e9charger l'application mobile gratuite Solar Panda).\u00a0<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A What should I do if my token is delayed? If your token from Solar Panda is delayed, this might be because Safaricom, your telecom provider, is having SMS problems on their network affecting many customers including you. We apologize sincerely for this and are working hard to get it fixed! You can always get [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ufaq-category":[72],"ufaq-tag":[67],"class_list":["post-1534","ufaq","type-ufaq","status-publish","hentry","ufaq-category-kenya","ufaq-tag-quick-customer-help-faqs"],"_links":{"self":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq\/1534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/comments?post=1534"}],"wp:attachment":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/media?parent=1534"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=1534"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=1534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}