{"id":1220,"date":"2025-06-11T10:13:42","date_gmt":"2025-06-11T14:13:42","guid":{"rendered":"https:\/\/solarpanda.com\/ufaq\/i-paid-but-didnt-receive-my-token-what-should-i-do\/"},"modified":"2025-09-15T07:58:56","modified_gmt":"2025-09-15T11:58:56","slug":"jai-paye-mais-je-nai-pas-recu-mon-jeton-que-dois-je-faire","status":"publish","type":"ufaq","link":"https:\/\/solarpanda.com\/fr\/ufaq\/jai-paye-mais-je-nai-pas-recu-mon-jeton-que-dois-je-faire\/","title":{"rendered":"J'ai pay\u00e9 mais je n'ai pas re\u00e7u mon jeton.  Que dois-je faire ?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/1220' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1220-y1nxkkjfE1' data-post_id='1220'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tJ'ai pay\u00e9 mais je n'ai pas re\u00e7u mon jeton.  Que dois-je faire ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><span style=\"font-weight: 400\">Les SMS \u00e0 jeton sont g\u00e9n\u00e9ralement envoy\u00e9s imm\u00e9diatement au num\u00e9ro de t\u00e9l\u00e9phone enregistr\u00e9 <em>et<\/em> le num\u00e9ro qui a effectu\u00e9 le paiement. Si votre jeton est retard\u00e9, vous pouvez le r\u00e9cup\u00e9rer par l'une des options en libre-service suivantes :<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400\">Application mobile : <a href=\"\/fr\/_wp_link_placeholder\/\" data-wplink-edit=\"true\">T\u00e9l\u00e9charger l'application gratuite Solar Panda<\/a> de la <em>Google Play store<\/em> pour consulter vos jetons.  C'est le meilleur moyen de r\u00e9cup\u00e9rer un jeton manquant.<\/span><\/li>\n<li><span style=\"font-weight: 400\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400\">USSD : Composez *651# pour consulter vos 5 derniers jetons.<\/span><\/li>\n<\/ul>\n\n\n<p><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A I paid but didn\u2019t receive my token. What should I do? Token SMS messages are usually sent immediately to both the registered phone number and the number that made the payment. If your token is delayed, you can retrieve it through any of the following self-serve options: \u00a0 \u00a0 Mobile App: Download the free [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ufaq-category":[72],"ufaq-tag":[67],"class_list":["post-1220","ufaq","type-ufaq","status-publish","hentry","ufaq-category-kenya","ufaq-tag-quick-customer-help-faqs"],"_links":{"self":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq\/1220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/comments?post=1220"}],"wp:attachment":[{"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/media?parent=1220"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=1220"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/solarpanda.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=1220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}